KAREL EUROPE S.R.L. is a limited liability company, duly incorporated and operating in accordance with the laws of Romania, having its registered office located in Bucharest, Sector 1, MONTREAL Square, No. 10, INTRAREA D, INCAPEREA 1.14 UNO, 1st Floor, registered with the Trade Register under no. J40/18620/2023, unique registration code RO48893414, email: [email protected], tel. 0742666665, acting as Personal Data Controller.
KAREL EUROPE SRL is the controller of the personal data that you submit to us and is responsible for your personal data in accordance with applicable data protection legislation (collectively referred to as "KAREL", "we", "us", "we", "our" or "our" in this Privacy Policy).
This document called our privacy policy ("Privacy Policy") is intended to help you understand the information we collect when you visit www.kareleurope.ro (the "Site"), whether or not you are in our database, and describes how we use that information.
This privacy policy also describes how we process information that you provide to us or that we collect about our customers, suppliers or partners. This policy is complementary to any other information provided in other circumstances.
According to the requirements of Regulation (EU) 679/2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR), Karel is obliged to administer the personal data provided by you in a secure manner and only for the specified purposes.
By reading this Privacy Policy you declare that you are aware that you are guaranteed the rights provided by law, namely the right to information, the right of access to data, the right of intervention, the right to object, the right not to be subject to an individual decision, the right to apply to the courts in case of violation of your rights guaranteed by Regulation (EU) 679/2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR).
At the same time, you have the right to object to the processing of your personal data and to request their erasure in whole or in part.
1. Processing of personal data - definitions
'Personal data' means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity;
"Processing" means any operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automatic means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
"Controller" means the natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of the processing of personal data; where the purposes and means of processing are determined by Union or national law, the controller or the specific criteria for its designation may be laid down in Union or national law;
When we use the term "personal data" in this Privacy Policy, we mean any information that allows us to identify you or a third party whose personal data you provide to us, directly or indirectly, including any information that relates to the purchase of products or services; or information that you choose to communicate or share with us or with third parties while using the Website or through correspondence.
We will process personal data in accordance with Regulation (EU) 679/2016 "GDPR Regulation" and Romanian law. We reserve the right to carry out further processing as required by law in the context of a criminal investigation or other investigation or proceedings.
2. How do we collect personal data?
We only collect personal data from you when you voluntarily provide us with this information, such as:
• through the kareleurope.ro website: when you send us a quote request; when you search for information on the Site; when you contact us with a comment or question; when you sign up to receive newsletters;
• written correspondence: when you fill in the customer file, during informal discussions when you visit our premises or points of work, when you purchase goods, our customer services: when you request assistance, special services or services before or after the sale;
• We may collect information about your visit to our website, kareleurope.co.uk, including your internet service provider and the IP address you use to access the site, the time and date of access, the pages you view while on the site and the internet address of the website from which you linked to our site. This information is used to improve and manage the site and to analyze trends.
• e-mail, text and other electronic messages: when we communicate with you;
If you provide us with personal information of third parties, you must ensure that these third parties are informed and you are authorized regarding the use of their data as described in this Privacy Policy.
3. Types of data collected
We may collect and use different types of personal data depending on our purposes as described below:
• personal data, such as your name, surname, signature, job title,
• Contact details, such as your name, company or organization name, service email address, company phone number, business or home address.
• automatically: from your activity on the site, such as the date and time you visited the site, your public IP address, and other information.
4. How we use personal data
Personal data may be used for the following purposes, depending on the specific circumstances in which you interact with us.
When you use our Site, a number of cookies are used by us and third parties to enable the operation of the Site, to collect useful information about visitors and to help you have a better user experience.
When submitting a request through our Website. Depending on the information that is of interest to the company you represent, we may need the following information: your first and last name, contact telephone number, e-mail address, mailing address.
We use this information to respond to your inquiries, including to provide the company you represent with requested information about our products and services. We may also send you several e-mails after you have made a request to satisfy your interest and to ensure that we have answered your question. Your request is stored and processed in the form of an e-mail that is hosted on our server.
When you purchase products or services from us, we ask you for contact information such as: your name and surname as your representative/legal representative/contact person, address, contact phone number, e-mail address, job title. We also record your IP (Internet Protocol) address, which is the Internet address of your device.
We use this information to administer your purchases from Karel Europe SRL, to process your order and to ship the products ordered. We will email you an order confirmation as well as, if applicable, use your telephone number to contact you regarding your purchase. We will also use your information to handle product complaints and warranties. We use personal data to identify you and to carry out our business relationship.
We require this information to deliver the products to the company you represent and to fulfill the contract between our companies. We do not use the information you provide to make automated decisions that may affect you.
Your personal data transmitted to third parties is used only to provide you with the services mentioned above, for operations carried out by the distribution service providers in connection with the delivery of your order.
We may also, with your consent, use your information to send you newsletters.
When you sign up to receive our newsletters, in any of the following ways: from the home page of the Site, by filling in your e-mail address in the form provided; by checking the option to subscribe to our newsletters, by filling in your e-mail address in the form provided. When you sign up the company you represent to receive our newsletters (newsletters), we may ask you for: your first and last name, delivery address, e-mail address, telephone number and postal address.
You can withdraw your consent at any time by following the instructions in each newsletter and we will immediately stop sending you these newsletters.
Your personal data will be used to manage the business relationship with the company you represent. We do not use the information you provide to make automated decisions that may affect you.
When the company you represent is entered into the client database, we ask you for the following categories of personal data: first and last name, e-mail address, phone number, job title.
We will process the following categories of personal data if you make a purchase on behalf of the company you represent: delivery information (postal address and contact telephone number). Also the following categories of personal data related to your cookies: click history; browsing and browsing history.
Once you have provided us with your data, we ensure that we do not sell, trade or transfer your personally identifiable information to outside parties. Non-private non-personally identifiable information is subject to a separate cookie policy, which you can view here.
Karel may disclose your personal information when required to do so by law or in the good-faith belief that such action is necessary to (a) comply with legal requirements or with legal process served on Karel or the Site; (b) to protect and defend our rights or property as Karel and the Karel group of sites; or (c) or in urgent circumstances to protect the personal safety of Karel employees or agents, users of Karel products, or any person in order to protect public safety.
5. Who has access to personal data
Within our organization, access to personal data will always be restricted to a limited number of people, this number being dictated by administrative, legal and organizational needs.
Among the people within our organization who would have access to your data personal data include employees in IT, Finance, Sales or Legal. We will always ensure that any person carrying out business within our organization who has access to your personal information is subject to confidentiality and security obligations in accordance with this Notice and applicable law.
We do not pass on, sell or transfer your data to third parties for marketing purposes outside KAREL EUROPE SRL. The data passed on to third parties is only used to provide our services to you. You will find the categories of third parties under each specific process below.
Part of the collected data we will transfer to a third party for:
• Companies that provide us with services relevant to the Websites, such as traffic analytics, IT systems providers and maintenance service providers.
• Shipment of ordered products to customers - in this case we transfer your contact details to courier companies, transportation companies, forwarding houses, which deliver orders on our behalf.
Karel may also provide your personal data to other companies with which it is in a partnership relationship, but only on the basis of a confidentiality undertaking on their part, whereby they guarantee that these data are kept secure and that the provision of this personal information is done in accordance with the legislation in force, as follows: courier or other services, other companies with which we may develop joint programs to offer our products and services on the market, insurers.
These third parties are contractually committed to providing adequate safeguards for your personal data, which means that it will be protected in accordance with the legal requirements of the European Union.
Your personal information may also be provided to the Public Prosecutor's Office, the Police, the Courts and other authorized state bodies, on the basis and within the limits of the legal provisions and following specific requests.
6. Purpose of data collection
Depending on the purpose for which the data are used, we collect data for:
• securing our tools: keeping our website safe and making sure that it is working properly and continuously improving;
• the conduct of the business relationship and/or performance of the contract with the legal entity on whose behalf you are acting;
• Legal grounds where data processing is required by law.
For each specific processing of personal data that we collect from you, we will inform you whether the provision of personal data is required by regulations or if it is necessary for the performance of the business relationship between KAREL and the company you represent, i.e. to conclude a contract; whether it is obligatory to provide us with personal data and what the possible consequences are if you refuse.
Thus, kareleurope.ro can notify its partners/customers about current offers via newsletter.
7. Legal basis for data processing
The legal basis for processing your data may be: your consent, the performance of a contract, our legitimate interest, or the existence of legal obligations where the retrieval of data is required by law.
8. Storage of personal data
The data we collect from you is stored in Karel's data center in Romania.
9. Personal data retention period
Karel Europe SRL keeps your personal data only for as long as it is necessary, in accordance with the minimum periods required by law and the necessities to carry out its current activity. Such retention periods shall not exceed the period necessary
to fulfill the purposes specified in this Information Notice.
At the date of this document, personal data, except in situations where legal provisions explicitly specify a specific retention period, are retained, as a rule, for a period of 3 years, which we consider reasonably necessary in most cases.
10. Technical and organizational security measures
Karel Europe SRL is determined to protect personal information against any loss, misuse, disclosure, alteration, unavailability, unauthorized access and destruction, and takes all reasonable steps to ensure the confidentiality of personal information, including by using appropriate organizational and technical measures.
In the process of providing your personal data to us, your personal information personal data may be transferred over the internet. Although we make sustained efforts to protect the personal information you provide to us, the exchange of information between us
and you over an internet connection is not 100% secure. Therefore, we do not we cannot guarantee the security of your personal information that you transmit to us through internet and therefore any such transmission is done at your own risk. Once
we receive your personal information, we will use strict procedures and security methods to prevent unauthorized access to that information.
Our websites use cookie files to distinguish you from others Users of our Websites. This helps us give you a good experience when you browse our websites and also allows us to improve our Websites. This processing is based on your consent on our Websites or through your browser settings. For detailed information about the cookies we use, how long we use them for and the purposes for which we use them, please see our Cookies Policy.
11. Your rights
The right of access means that you have the right to obtain a confirmation from KAREL as to whether or not we are processing your data, and if so, to provide you with access to this data and information about how it is processed.
The right of rectification means that you have the right to request the rectification of your personal data if it is inaccurate, including the right to complete incomplete personal data.
The right to erasure means that you have the right to obtain at any time the erasure of personal data processed by KAREL, in any of the following situations: the data is no longer necessary for the purposes for which it was collected or processed; you withdraw your consent and there is no other legal basis for the processing; you object to the processing; the data has been processed unlawfully; the data must be erased in order to comply with a legal obligation or the collection was done in connection with the provision of services.
However, your data will be kept for the finalization of the following situations: you have an open order that has not yet been shipped or has been partially shipped; the company you represent has an unpaid debt to KAREL.
If you have made a purchase on behalf of the company you represent, we will retain your personal data in connection with your transaction in accordance with applicable law.
The right to restriction of processing means that you have the right to restrict processing in the following situations:
• if you contest the accuracy of the data, for a period that allows KAREL to verify the accuracy of the data;
• if the processing is unlawful, and you object to the deletion of your personal data, requesting instead the restriction of its use;
• if you have objected to the processing, for the period of time during which it is ascertained whether KAREL's legitimate rights prevail over your own;
• if KAREL no longer needs your personal data, but they are necessary to defend your rights in court.
The right to portability means that you have the right to obtain your personal data in a structured, commonly used and machine-readable format and you have the right to transmit these data to another controller.
The right to object means that you have the right to object to the processing of your personal data based on KAREL's legitimate interest. KAREL will not continue to process your personal data unless we can demonstrate a legitimate reason for the processing that overrides your interests and rights or if the processing is carried out on the basis of legal proceedings.
You can unsubscribe from the newsletter by following the instructions in each newsletter e-mail, or by sending a request through any of the contact methods mentioned herein.
12. How can you exercise your rights?
We attach great importance to the protection of personal data and therefore pay particular attention to your aforementioned rights. On the basis of a written request, dated and signed, sent to Karel Europe SRL, str Piața MONTREAL, Nr. 10, Intrarea D, Incaperea 1.14 UNO, Etaj 1, Bucuresti, Sector 1, or to [email protected] you may exercise, free of charge, the following rights: to be confirmed whether or not your personal data is processed; to intervene on the data transmitted; to object to the processing of the data for legitimate and legitimate reasons related to their particular situation; to request the erasure of the data, except in the situations provided by law.
The kareleurope.ro website does not promote SPAM. Any partner/customer who has explicitly provided their email address on the kareleurope.ro website may opt to have it removed from our database. The information you provide to us will be used for the purpose for which you have provided it, to administer, support and evaluate our services and to prevent breaches of security, the law and our contractual terms.
13. Right to complain to a supervisory authority
If you believe that KAREL is processing your personal data incorrectly and you have a complaint about our use of your data, we would prefer that you contact us directly in the first instance so that we can address your complaint. You also have the right to lodge a complaint with the Data Protection Authority (ANSPDCP).
14. Contact method
You can ask us any questions about our privacy policy or cookies, using the following contact details: Karel Europe SRL, str Piața MONTREAL, Nr. 10, Intrarea D, Incaperea 1.14 UNO, Etaj 1, Bucuresti, Sector 1, or at [email protected]